Help & Contact
Welcome to Refaire Support
Do you have questions about your Candle Refill Kit, need tips, or just want to make sure your candle turns out perfectly? You'll find all the answers here – and if not, we're just a message away.
How Refaire works
Heat bag in a water bath → Place wick → Pour in wax → Allow to harden.
Are the bags safe?
Yes – heat-resistant, recyclable, and designed for contact with wax.
Can I really use any glass?
Yes! The kit is specifically designed to reuse old candle jars or beautiful containers. Important: Choose heat-resistant glass and clean it thoroughly beforehand.
How long does shipping take?
We usually ship your order within 2–3 business days. Delivery time within Germany is then approx. 2–5 business days.
How much is shipping?
Shipping is free.
Can I return my order?
We have a Happiness Guarantee. You can return your items within 30 days.